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Transfers & Booking Requests

Need to book an airport transfer, hourly hire or simply want more information? Fill out the form below and we will be in contact to discuss your quote request.

Please note: all bookings are not confirmed until you have heard from us.   

    Request a quote or book your transfers below:

    Terms & Conditions (click to view)

    12 + 2 =

    • Bookings are subject to availability & only booked once you have received confirmation from our office.
    • Provide more than 2 hours notice of cancellations to avoid fees.
    • Cancellation fees are charged at the discretion of Caprice Cars.
    • Deposit may be required at confirmation of booking to secure your timeslot.
    • Smoking & drinking are strictly prohibited inside all our vehicles.
    • For any lost property requests. Please call our office asap to arrange a time for the item(s) to be collected at a mutually agreed location. Please note, there may be a charge applied to return the item(s) and proof of identification may be requested.
    • Caprice Cars strictly follows the laws and guidelines for SA roads. 
    • Amendments to bookings must be made via email. Any changes are subject to availability.
    • All minors under the age of 11 must be accompanied by a responsible adult (unless previously agreed to).
    • All minors must be suitably fitted and restrained into their seats before departing in any Caprice Cars service.
    • Sanitation fees apply for any internal damages caused during your booking.
    • We request that only water be consumed inside our vehicles.
    • Quotes prices are inclusive of GST.
    • Click here to see the full version of our T&C’s

     Our Service FAQs

    Where will my driver meet me at Adelaide Airport?

    For any domestic flights, our driver will wait for you at the bottom of the escalators holding a name sign with your details.

    For international flights, your driver will meet you on the ground floor at the international arrivals gate.

    How early do I need to be at the airport to catch my flight?

    If you’re travelling domestic you need to be there a minimum of 1.5 - 2 hours before your flight is due to depart.
    For international flights, it would be 3 hours before your flight is due to depart

    What happens if my flight gets delayed or cancelled?

    As we track all incoming flights, we will be aware of your situation and you can be assured one of our reliable drivers will be there waiting for you. Should we need to rebook your driver we will text you another driver's details to the mobile number provided at the time of booking. Should you have any concerns, please call our office +61 418 112 999.

    How many passengers do your vans hold?

    Our Mercedes vans can carry between 6 - 7 passengers depending on the vehicle model.  

    Please contact us if you are concerned or want to know what would your best option.

    I have a large amount of luggage and/or oversized items, can you transport these?

    Depending on the amount of luggage or size of the items we may not be able to assist, so please make an enquiry via our Booking form or call our office +61 418 112 999 to discuss your specific needs.

    Alternatively, we can arrange a trailer which would be at your cost.

    We have a larger group arriving at Adelaide Airport – can you cater for us and do we need to book?

    As part of our general fleet, we can accommodate up to 7 x pax per van with hand luggage. Should you be bringing suitcases, we will need to arrange a trailer (at your cost) if there are more than 4 passengers.

    If you have a larger party, we may be able to accommodate this utilising more than one vehicle, please contact our office for options and pricing.

    If you have any questions, feel free to make an enquiry via our Booking form or alternatively call our office +61 418 112 999 to discuss your specific needs.

    We are arriving via a cruise liner, keen to do a day tour where will your driver meet us?

    Our driver will meet you at the port where we can accommodate up to 4 x pax in one of our sedans, although recommend for all day comfort to limit this to 3 x pax and between 6 - 7 x pax per van (depending on the model) with hand luggage only. Depending on the time you will be departing the ship, we encourage you to notify our driver of the time you are expecting to disembark as this will make it easier for both you and the driver to locate each other and to save the driver pointless waiting for you. 

     We encourage you to make bookings if we are taking you to our amazing cellar doors, distilleries or breweries, especially your lunch stop. Should you prefer, we can assist you with this but will need to know the dietary requirements of those on board prior to assisting you.

    If you have any questions, feel free to make an enquiry via our Booking form or alternatively call our office +61 418 112 999 to discuss your specific needs.

    As we travel regularly, can we set up an account with you?

    We are happy to set up monthly accounts for clients that travel frequently. Please call our office on +61 418 112 999 to discuss your needs.

    We'd like to do a winery tour - can we choose our own stops?

    Yes of course, the day is all about you!

    Simply let us know which locations you'd like to visit and we'll work with you to make sure we don't lose any pointless travel time - giving you more time to spend at your chosen stops.

    For an 8 hour tour, we suggest 2 x stops before lunch, then your lunch destination and another 2 stops after to ensure you're not feeling rushed. Of course, if we have any time up our sleeves we can always do another stop on the way back. Keeping in mind any degustation lunches can be as long as three hours so please advise our office if this is the type of lunch you are planning on.

    For cellar door tours, it is vital that you book at each location in advance of our trip to ensure we are not turned away.

    I’m needing to arrange a driver interstate – can you help?

    Yes of course, simply ask our office for any interstate recommendations you may need.

    How do I go about retrieving items I’ve left behind in your car?

    If you’ve left something behind in one of our vehicles, please call our office on +61 418 112 999 as soon as possible to organise a mutual time and location to collect your goods. Should we need to arrange a driver to drop this back to you, we will charge you a full fare to do so.

    Please note proof of identification may be requested before handing the item(s) over.

    Note: Caprice Cars (or any of our drivers) will not be held liable in the event we are unable to retrieve and return your goods. Our drivers do a quick spot check to ensure items aren't left in the vehicle(s) but the responsibility of the item(s) belong to the individual that brought them into the car and not the driver and/or Caprice Cars.

    What are your cancellation fees?

    Should you need to cancel a car service:

    Should our driver be on their way or is waiting at the agreed location when we are advised of the cancellation this will be charged in full. All cancellations will be charged at our discretion.

    Point to point cancellations are:

    If we are advised of the cancellation with:

    Less than 2 hours’ notice - 100% of total fare cost
    Between 2 hours’ and 6 hours’ - 75% of total fare cost
    More than 6 hours’ but less than 24 hours’ - 50% of fare cost
    More than 24 hour notice – No fee charged

    If you are unable to locate the driver and do not notify us, you will be charged as a ‘no show’ and liable for the full fare cost.

    Winery & hourly hire tours cancellations are:

    Less than 48 hours’ notice - $300 charge
    More than 48 hours’ but less than 72 hours’ notice - $250 charge
    More than 72 hours’ notice – No charge except for the initial $100 booking fee

    Note: Charges other than initial $100 deposits may be applied to any future bookings within 12 (twelve) months of original booking date.

    Wedding cancellations:

    If wedding transfers are cancelled less than thirty (30) days before the set date $260 (two hundred & sixty dollars) or the full amount whichever is the lesser will be charged for EACH car that was booked for that date. In the event of a change of date and rebooked with Caprice Cars (subject to car and driver availability), in this instance only are we willing to apply these charges to any future bookings regardless of the service booked within twelve (12) months of the initial date booked.

    These charges are in addition to any deposits made when securing your booking and cancellations will be charged at our discretion.
    We request a non-refundable or transferable deposit as this secures the driver and vehicle(s) for your chosen date and/or time. Due to this we are unable to take other bookings for that vehicle and as a result may have turned other work away.

     

    Do you charge wait times?

    When our services have been booked for a specific time, Caprice Cars offers a complimentary wait time of 5 (five) minutes when servicing your booking. Any additional waiting time after the complimentary wait time will be charged per below and include GST.

    $2.00 per minute after complimentary 5 minutes up to 30 minutes
    $3.00 per minute after 30 minutes and up to 1 hour inclusive
    $4.00 per minute after 1 hour has passed and will be charged from the original time booked including the 5-minute grace period in addition to the original booking charge.

    Wait times are charged due to the 'flow on' effect it has with bookings following yours. If it looks like our drivers are going to be late for their next job, this means we need to 'off load' their next booking to another driver putting stress on our office staff to locate another driver (if it is at all possible). This in turn means that they won't be paid for the job they had previously locked in hence the charges above to somewhat compensate them for this.

    We are sure as a paying customer you would expect our drivers to be on time for your booking, hence the courtesy of being on time for others is appreciated!

    For any transfers booked after 10:30pm we allow 5 (five) mins grace period then $3.00 per minute until the pickup has been made. Note: This does not apply in the event of any delayed airport pickups.
    For South Australian public holidays above wait times are doubled. We will not be held liable for any missed flights etc at any time as this is the client’s responsibility to ensure adequate time has been allowed when making the booking.

    Caprice Cars requests a minimum 2 (two) hours for ANY amendments made to bookings to avoid additional charges which will be made and charged at our discretion. Should you wish to ‘amend’ your agreed pickup time(s) we will do our best to fulfill this for you but may not be able to do so if it clashes with another booking. Our office (or chauffeur) will advise should this be the case and whether we can come to an agreed alternative pickup time. Should we not be able to accommodate this we will need to charge you for the booked transfer regardless of whether the trip was fulfilled.

    No shows are charged full transfer costs as the cancellation fee

    Should a refund need to be issued, Caprice Cars may retain any other fees charged. These costs may be charged either entirely or partially, regardless of whether travel has commenced with Caprice Cars

    Are you qualified to transport children and/or vulnerable adults?

    As part of our qualifications you can be assured each of our drivers are insured, accredited and have current police clearances enabling them to transport those that are most vulnerable.

    I have young children to transport, do you have clean booster seats available?

    We have the following options available:

    • Baby capsules (up to 6 months)
    • Forward-facing seats (6 months – 4 years old),
    • Booster seats (4 – 7-year-olds)

    Transporting minors

    A minor is considered a person under the age of full legal responsibility and in South Australia is a person under 18 years of age.

    As all our drivers have police clearances with DHS we are able to transport children, vulnerable and persons with special needs.

    Passengers who are aged 11 (eleven) years or under, must be accompanied by either a parent or guardian, the only exception is if prior to transport there has been an agreement confirming the drop off point and advising the details of the adult who will be collecting the minor. Before we can release the minor, we ask the collecting adult to show proof of identification which may include our chauffeurs’ taking photos or copies of other identification for this proof.

    When travelling in a motor vehicle in South Australia, all children under 16 years of age must be restrained in a suitable approved restraint that is properly adjusted and fastened.

    Children up to the age of 6 months

    • Must use an approved rear facing infant restraint.
    • Must not travel in the front seat of a vehicle

    Children 6 months up to 4 years

    • Must use either an approved rear facing infant restraint or a forward-facing child safety seat with an inbuilt harness.
    • Must not travel in the front seat of a vehicle.

    Children 4 years up to 7 years

    • Must use either an approved forward-facing child safety seat or booster with an inbuilt harness (depending on their size), with a properly fastened and adjusted lap-sash seatbelt
    • Must not travel in the front seat of a vehicle, unless all the other seats are occupied by children who are under 7 years.

    Children 7 years up to 16 years

    • Must use a seatbelt that is properly adjusted and fastened.

    Please note the ages are only approximate and dependent on the child’s size and weight may mean we need to use the restraint for the next age group.

    All child restraints comply with the Australian & New Zealand Standards. Please click on the following link for the regulations we must abide by here in South Australia to ensure we are compliant:
    https://www.mylicence.sa.gov.au/road-rules/seatbelts-and-child-restraints

    Can you accommodate wheelchairs and walking frames?

    Yes we can providable they are collapsable.

    What are your Covid-19 cleaning practices & check in requirements?

    We are a quality tourism accredited business and comply with the COVID-19 cleaning practise requirements. Hand sanitiser is supplied in all our vehicles for your convenience and as an added safety measure interiors and regularly touched surfaces are wiped clean with disinfectant wipes after each group of passengers.

    Where can I go to review your services?

    We would love to hear if you’ve had a pleasant experience with Caprice Cars.

    Should you be willing, we would love if you’d be kind enough to write a testimonial on either of our platforms:

    As members of the Chauffeur Vehicle Association, we are eligible to win annually either “Chauffeur company of the Year” or alternatively “Chauffeur of the Year” if you would be prepared to vote for us for either/both category please email secretary@cva.asn.au with your nomination.

    How can I pass on some feedback regarding your services?

    Should you have any feedback, suggestions or were disappointed with any of our services, we would love to hear from you. Please email bookings@capricecars.com.au  or if you’d prefer to express your concerns over the phone, give our office a call on +61 418 112 999.

    Your feedback is essential and encouraged to ensure we can improve on our services.

    Why Choose Us?

    We pride ourselves on customer satisfaction. The reviews from our valued past customers speak volumes about the kind of high quality service you’ll receive with us. See the words of our kind Facebook followers here, and you’ll understand why we have a perfect 5 star rating.

    Raymond Spencer

    Having used Caprice Cars for my transport needs for over ten years, I have no hesitation in recommending their services to anyone that is looking for a professional chauffer service. The team at Caprice Cars will look after you – whether you’re needing a regular chauffeur service, airport transfers or transporting your most precious cargo – your family – to that special occasion.  My experience tells me that you can count on Caprice Cars to be there on time, each and every time, to be courteous and friendly and to be flexible in customising a service to meet your specific needs.  Indeed, Caprice has become part of our family!

    Nikki Ann

    We had a fantastic time on our day trip to the Barossa with Jeff in his beautiful van. The car was spotlessly clean, cool and comfortable on a 42 degree day, we barely noticed the heat! With the help of Jeff and his lovely wife Ilona we planned our girls day out to 4 beautiful wineries and a great hotel for lunch. Jeff was extremely helpful, even becoming our official group photographer and keeping us well hydrated with plenty of cold water. He was friendly, professional and very knowledgeable about the Barossa area. I would definitely recommend their services to others. We are already thinking of booking another wine tour later in the year. Thanks so much Jeff and Ilona

    Leanne Allen

    I’ve never met a friendlier couple of people.
    Jeff and Ilona provide a 10/10 level of service on all counts.
    If you’re looking for a corporate transfer, a safe way of getting home from a social event or celebrating a special occasion look no further. You will not be disappointed by selecting Caprice Cars.

    Kevin Hood

    The service was incredible I hired them for our 1 year wedding anniversary to go to the Lane winery. The driver was professional and the car was immaculate, he even took the time when we arrived to take some photos of us. I would highly recommend their services.

    Claire Parker

    Jeff was our driver for a ladies day in McLaren Vale and I honestly couldn’t recommend him enough. He was professional yet personable, instantly making sure we were all comfortable on our day out. The service from Ilona in arranging the booking was also great, with the booking made simple. Thank you for a great day – I would highly recommend Caprice Cars!

    Amanda Davey King

    Fantabulous day in the Barossa with old school buddies and Jeff. Amazing he was. Very considerate and really helpful to us all….and terribly patient . We even made him have lunch with us.

    Very professional and very personable. Would highly recommend him and Caprice Cars Chauffeured Vehicles to everyone. Thanks Jeff (aka Daryl) we will see you again.