We are a quality tourism accredited business and comply with the COVID-19 cleaning practise requirements. Hand sanitiser is supplied in all our vehicles for your convenience and as an added safety measure interiors and regularly touched surfaces are wiped clean with disinfectant wipes after each group of passengers.

We also have COVID QR Code check ins available in each vehicle for you to scan and to ensure we all comply with the Government requirements as well as for all our safety.

For parties greater than 8 persons we are unable to help you  unless you are willing to use more than one vehicle.

As part of our general fleet, we can accommodate up to 8 x passengers per van with hand luggage. Should you be bringing suitcases, we will need to arrange a trailer (at your cost) if there are more than 5 passengers. 

Please make an enquiry via our Booking form or alternatively call our office +61 418 112 999 to discuss your specific needs.

Our luxury Mercedes vans hold up to 6 x passengers.
Mercedes 250d seating configuration is 1 x pax next to the driver, 2 bucket seats in the middle and 3 x pax in the rear on a bench seat, and this allows for luggage space. 

When our services have been booked for a specific time, Caprice Cars offers a complimentary wait time of 5 minutes when servicing your booking. Any additional waiting time after the complimentary wait time will be charged per below and include GST.

$2.00 per minute after complimentary 5 minutes up to 30 minutes
$3.00 per minute after 30 minutes and up to 1 hour inclusive
$4.00 per minute after 1 hour has passed and will be charged from the original time booked including the 5-minute grace period in addition to the original booking charge.

For any transfers booked after 10:30pm we allow 5 (five) mins grace period then $3.00 per minute until the pickup has been made.
For South Australian public holidays above wait times are doubled. We will not be held liable for any missed flights etc at any time as this is the client’s responsibility to ensure adequate time has been allowed when making the booking.

Caprice Cars requests a minimum 2 (two) hours for ANY amendments made to bookings to avoid additional charges which will be made and charged at our discretion. Should you wish to ‘amend’ your agreed pickup time(s) we will do our best to fulfill this for you but may not be able to do so if it clashes with another booking. Our office (or chauffeur) will advise should this be the case and whether we can come to an agreed alternative pickup time. Should we not be able to accommodate this we will need to charge you for the booked transfer regardless of whether the trip was fulfilled.

No shows are charged full transfer costs as the cancellation fee

Should a refund need to be issued, Caprice Cars may retain any other fees charged. These costs may be charged either entirely or partially, regardless of whether travel has commenced with Caprice Cars

Should you need to cancel a car service:

If our driver is on the way or is already waiting at the agreed location when we are advised of the cancellation this will be charged in full.

If we are advised of the cancellation with:
Less than 2 hours’ notice - 100% of total fare cost
Between 2 hours’ and 6 hours’ - 75% of total fare cost
More than 6 hours’ but less than 24 hours’ - 50% of fare cost
More than 24 hour notice – No fee charged

If you are unable to locate the driver and do not notify us, you will be charged as a ‘no show’ and liable for the full fare cost.

Winery & hourly hire tours cancellations are:

Less than 48 hours’ notice - $300 charge
More than 48 hours’ but less than 72 hours’ notice - $250 charge
More than 72 hours’ notice – No charge except for $100 booking fee
Note: Charges other than initial $100 deposits may be applied to any future bookings within 12 (twelve) months of original booking date.

Wedding cancellations:

If wedding transfers are cancelled less than thirty (30) days before the set date $260 (two hundred & sixty dollars) or the full amount whichever is the lesser will be charged for EACH car that was booked for that date. In the event of a change of date and rebooked with Caprice Cars (subject to car and driver availability), in this instance only are we willing to apply these charges to any future bookings regardless of the service booked within twelve (12) months of the initial date booked.
These charges are in addition to any deposits made when securing your booking and cancellations will be charged at our discretion.

We request a non-refundable or transferable deposit as this secures the driver and vehicle(s) for your chosen date and/or time. Due to this we are unable to take other bookings for that vehicle and as a result may have turned other work away.

We would love to hear if you’ve had a pleasant experience with Caprice Cars.

Should you be willing, we would love if you’d be kind enough to write a testimonial on either our social pages:

• Caprice Cars Facebook page
• Caprice Cars Trip Advisor page
• Caprice Cars Google review
• or simply email us at bookings@capricecars.com.au 

As members of the Chauffeur Vehicle Association, we are eligible to win annually either “Chauffeur company of the Year” or alternatively “Chauffeur of the Year” if you would be prepared to vote for us for either/both category please email secretary@cva.asn.au with your nomination.

Should you be disappointed with any of our services, or simply have feedback you would like to share,  we would love to hear from you. Please email bookings@capricecars.com.au or if you’d prefer to express your concerns over the phone, give our office a call on +61 418 112 999.

Your feedback is essential and encouraged to ensure we can improve on our services.