For any domestic flights, our driver will wait for you at the bottom of the escalators holding a name sign with your details.

For international flights, your driver will meet you on the ground floor at the international arrivals gate.

If you’re travelling domestic you need to be there a minimum of 1.5 - 2 hours before your flight is due to depart.
For international flights, it would be 3 hours before your flight is due to depart

As we track all incoming flights, we will be aware of your situation and you can be assured one of our reliable drivers will be there waiting for you. Should we need to rebook your driver we will text you another driver's details to the mobile number provided at the time of booking. Should you have any concerns, please call our office +61 418 112 999.

Our Mercedes 250d vans can carry between 6-7 x passengers depending on the model. Should you be after larger vehicles please email bookings@capricecars.com.au to discuss your needs 

Please contact us if you are concerned or want to know what would your best option.

Depending on the amount of luggage or size of the items we may not be able to assist, so please make an enquiry via our Booking form or call our office +61 418 112 999 to discuss your specific needs.

As part of our general fleet, we can accommodate up to 7 x pax per van with hand luggage. Should you be bringing suitcases, we will need to arrange a trailer (at your cost) if there are more than 4 passengers.

If you have a larger party, we may be able to accommodate this utilising more than one vehicle, please contact our office for options and pricing.

If you have any questions, feel free to make an enquiry via our Booking form or alternatively call our office +61 418 112 999 to discuss your specific needs.

Our driver will meet you at the port where we can accommodate up to 4 x pax in one of our sedans, although recommend for all day comfort to limit this to 3 x pax and between 6 - 7 x pax per van (depending on the model) with hand luggage only. Depending on the time you will be departing the ship, we encourage you to notify our driver of the time you are expecting to disembark as this will make it easier for both you and the driver to locate each other and to save the driver pointless waiting for you. 

 We encourage you to make bookings if we are taking you to our amazing cellar doors, distilleries or breweries, especially your lunch stop. Should you prefer, we can assist you with this but will need to know the dietary requirements of those on board prior to assisting you.

If you have any questions, feel free to make an enquiry via our Booking form or alternatively call our office +61 418 112 999 to discuss your specific needs.

We are happy to set up monthly accounts for clients that travel frequently. Please call our office on +61 418 112 999 to discuss your needs.

Yes of course, the day is all about you!

Simply let us know which locations you'd like to visit and we'll work with you to make sure we don't lose any pointless travel time - giving you more time to spend at your chosen stops.

For an 8 hour tour, we suggest 2 x stops before lunch, then your lunch destination and another 2 stops after to ensure you're not feeling rushed. Of course, if we have any time up our sleeves we can always do another stop on the way back. Keeping in mind any degustation lunches can be as long as three hours so please advise our office if this is the type of lunch you are planning on.

For cellar door tours, it is vital that you book at each location prior to our trip to ensure we are not turned away. This will allow you to choose your preferred tastings being that each cellar door offers various options.

Why not take up our Custom Itinerary Planning option with or without our booking services for a complete hassle-free day out. We can help plan your itinerary and even make all your bookings if you’d rather leave that up to us,

Please note, unless you advise which tasting options you would like, we will book the standard ones for you.

Yes of course, simply ask our office for any interstate recommendations you may need.

If you’ve left something behind in one of our vehicles, please call our office on +61 418 112 999 as soon as possible to organise a mutual time and location to collect your goods. Should we need to arrange a driver to drop this back to you, we will charge you a full fare to do so.

Please note proof of identification may be requested before handing the item(s) over.

Note: Caprice Cars (or any of our drivers) will not be held liable in the event we are unable to retrieve and return your goods. Our drivers do a quick spot check to ensure items aren't left in the vehicle(s) but the responsibility of the item(s) belong to the individual that brought them into the car and not the driver and/or Caprice Cars.

Should you need to cancel a car service:

Should our driver be on their way or is waiting at the agreed location when we are advised of the cancellation this will be charged in full. All cancellations will be charged at our discretion.

Point to point cancellations are:

If we are advised of the cancellation with:

Less than 2 hours’ notice - 100% of total fare cost
Between 2 hours’ and 6 hours’ - 50 % of total fare cost
More than 6 hours’ – No fee charged

If you are unable to locate the driver and do not notify us, you will be charged as a ‘no show’ and liable for the full fare cost.

Winery & hourly hire tours cancellations are:

Less than 48 hours’ notice - $300 charge
More than 48 hours’ – No charge except for the initial $100 booking fee

Customary itinerary planning and booking fees are non-refundable or transferable to any future bookings. Although the itinerary fee is waived if the planned tour is booked within 12 (twelve) months of the original booking date not the actual tour date.

Note: Charges (excluding the initial $100 deposits and the booking fees) may be applied to any future bookings within 12 (twelve) months of the original booking date.

Wedding cancellations:

If wedding transfers are cancelled less than thirty (30) days before the set date $260 (two hundred & sixty dollars) or the full amount whichever is the lesser will be charged for EACH car that was booked for that date. In the event of a change of date and rebooked with Caprice Cars (subject to car and driver availability), in this instance only are we willing to apply these charges to any future bookings regardless of the service booked within twelve (12) months of the initial date booked.

These charges are in addition to any deposits made when securing your booking and cancellations will be charged at our discretion.
We request a non-refundable or transferable deposit as this secures the driver and vehicle(s) for your chosen date and/or time. Due to this we are unable to take other bookings for that vehicle and as a result may have turned other work away.

When our services have been booked for a specific time, Caprice Cars offers a complimentary wait time of 5 (five) minutes when servicing your booking. Any additional waiting time after the complimentary wait time will be charged per below and include GST.

$2.00 per minute after complimentary 5 minutes up to 30 minutes
$3.00 per minute after 30 minutes and up to 1 hour inclusive
$4.00 per minute after 1 hour has passed and will be charged from the original time booked including the 5-minute grace period in addition to the original booking charge.

Wait times are charged due to the 'flow on' effect it has with bookings following yours. If it looks like our drivers are going to be late for their next job, this means we need to 'off load' their next booking to another driver putting stress on our office staff to locate another driver (if it is at all possible). This in turn means that they won't be paid for the job they had previously locked in hence the charges above to somewhat compensate them for this.

We are sure as a paying customer you would expect our drivers to be on time for your booking, hence the courtesy of being on time for others is appreciated!

For any transfers booked after 10:30pm we allow 5 (five) mins grace period then $3.00 per minute until the pickup has been made. Note: This does not apply in the event of any delayed airport pickups.
For South Australian public holidays above wait times are doubled. We will not be held liable for any missed flights etc at any time as this is the client’s responsibility to ensure adequate time has been allowed when making the booking.

Caprice Cars requests a minimum 2 (two) hours for ANY amendments made to bookings to avoid additional charges which will be made and charged at our discretion. Should you wish to ‘amend’ your agreed pickup time(s) we will do our best to fulfill this for you but may not be able to do so if it clashes with another booking. Our office (or chauffeur) will advise should this be the case and whether we can come to an agreed alternative pickup time. Should we not be able to accommodate this we will need to charge you for the booked transfer regardless of whether the trip was fulfilled.

No shows are charged full transfer costs as the cancellation fee

Should a refund need to be issued, Caprice Cars may retain any other fees charged. These costs may be charged either entirely or partially, regardless of whether travel has commenced with Caprice Cars

As part of our qualifications you can be assured each of our drivers are insured, accredited and have current police clearances enabling them to transport those that are most vulnerable.

We have the following options available:

• Baby capsules (up to 6 months)
• Forward-facing seats (6 months – 4 years old),
• Booster seats (4 – 7-year-olds)

Transporting minors

A minor is considered a person under the age of full legal responsibility and in South Australia is a person under 18 years of age.

As all our drivers have police clearances with DHS we are able to transport children, vulnerable and persons with special needs.

Passengers who are aged 11 (eleven) years or under, must be accompanied by either a parent or guardian, the only exception is if prior to transport there has been an agreement confirming the drop off point and advising the details of the adult who will be collecting the minor. Before we can release the minor, we ask the collecting adult to show proof of identification which may include our chauffeurs’ taking photos or copies of other identification for this proof.

When travelling in a motor vehicle in South Australia, all children under 16 years of age must be restrained in a suitable approved restraint that is properly adjusted and fastened.

Children up to the age of 6 months

• Must use an approved rear facing infant restraint.
• Must not travel in the front seat of a vehicle

Children 6 months up to 4 years

• Must use either an approved rear facing infant restraint or a forward-facing child safety seat with an inbuilt harness.
• Must not travel in the front seat of a vehicle.

Children 4 years up to 7 years

• Must use either an approved forward-facing child safety seat or booster with an inbuilt harness (depending on their size), with a properly fastened and adjusted lap-sash seatbelt
• Must not travel in the front seat of a vehicle, unless all the other seats are occupied by children who are under 7 years.

Children 7 years up to 16 years

• Must use a seatbelt that is properly adjusted and fastened.

Please note the ages are only approximate and dependent on the child’s size and weight may mean we need to use the restraint for the next age group.

All child restraints comply with the Australian & New Zealand Standards. Please click on the following link for the regulations we must abide by here in South Australia to ensure we are compliant:
https://www.mylicence.sa.gov.au/road-rules/seatbelts-and-child-restraints

Yes we can providable they are collapsable.

We are a quality tourism accredited business and comply with the COVID-19 cleaning practise requirements. Hand sanitiser is supplied in all our vehicles for your convenience and as an added safety measure interiors and regularly touched surfaces are wiped clean with disinfectant wipes after each group of passengers.

We would love to hear if you’ve had a pleasant experience with Caprice Cars.

Should you be willing, we would love if you’d be kind enough to write a testimonial on either of our platforms:

• Tripadvisor
• Google
• Facebook
• or simply email us at bookings@capricecars.com.au 

As members of the Chauffeur Vehicle Association, we are eligible to win annually either “Chauffeur company of the Year” or alternatively “Chauffeur of the Year” if you would be prepared to vote for us for either/both category please email secretary@cva.asn.au with your nomination.

Should you have any feedback, suggestions or were disappointed with any of our services, we would love to hear from you. Please email bookings@capricecars.com.au  or if you’d prefer to express your concerns over the phone, give our office a call on +61 418 112 999.

Your feedback is essential and encouraged to ensure we can improve on our services.