Airport Transfers

Safe, reliable, and prompt airport transfers for you, the family, and the team. Once you’ve experienced our services, we are confident you will be back time and time again. Experience the Caprice Cars difference.

Airport Transfers

Flying is already stressful, so why let the trip to and from the airport be stressful too?

At some time or another everyone has experienced the exhausting feeling of coming back from the airport after a long flight. Your body is aching, children are craving for your attention, your luggage weighs a ton, and all you want to do is go home and put your feet up. Now imagine the stress slipping away as you reach the bottom of the escalators, greeted by your friendly and immaculately dressed chauffeur who takes those heavy bags from your tired arms and escorts you to the waiting vehicle. Fully air-conditioned and with seats so comfortable you can sink back and relax while you’re smoothly taken back home to rest.

The Caprice Cars difference in all our airport transfers is guaranteeing your comfort while we make sure you’re at your destination on time, every time.

Heading to the hotel while visiting Adelaide for an important meeting?

Seamlessly moving between the office and the airport?

What about travelling out to one of our gorgeous outer regions whilst here in South Australia? Caprice Cars will have you comfortably at your destination in no time at all.

 Our Service FAQs

Where will my driver meet me at Adelaide Airport?

For any domestic flights, our driver will wait for you at the bottom of the escalators holding a name sign with your details.

For international flights, your driver will meet you on the ground floor at the international arrivals gate.

How early do I need to be at the airport to catch my flight?

If you’re travelling domestic you need to be there a minimum of 1.5 - 2 hours before your flight is due to depart.
For international flights, it would be 3 hours before your flight is due to depart

What happens if my flight gets delayed or cancelled?

As we track all incoming flights, we will be aware of your situation and you can be assured one of our reliable drivers will be there waiting for you. Should we need to rebook your driver we will text your new drivers details to the mobile number provided at the time of booking. Should you have any concerns, please call our office +61 418 112 999.

How many passengers do your vans hold?

Our luxury vans hold between 7 - 8 passengers depending on the model.  Please note this configuration means there is no boot space available (hand luggage only, which can be kept in your lap).

Alternatively, we can transport 5 x passengers with luggage or organise a trailer or larger vehicle. Please contact us if you are concerned or want to know your best option.

I have a large amount of luggage and/or oversized items, do you transport these?

Yes we can, please make an enquiry via our Booking form or alternatively call our office +61 418 112 999 to discuss your specific needs.

We have a larger group arriving at Adelaide Airport – can you cater for us and do we need to book?

For parties greater than 8 persons we recommend you email us direct at bookings@capricecars.com.au or give us a call +61 412 112 999 to discuss how we can help you.

As part of our general fleet, we can accommodate up to 8 x pax per van with hand luggage. Should you be bringing suitcases, we will need to arrange a trailer (at your cost) if there are more than 5 passengers. Alternatively, we can offer a larger vehicle for you.

Should you need a larger vehicle, as our drivers have the relevant licence & accreditations we can assist you with the following:

  • 13 x seater buses
  • 20 x seater buses or
  • 24 x seater buses

Please make an enquiry via our Booking form or alternatively call our office +61 418 112 999 to discuss your specific needs.

As we travel regularly, can we set up an account with you?

We are happy to set up monthly accounts for clients that travel frequently.

I’m needing to arrange a driver interstate – can you help?

Yes of course, simply ask our office for any interstate recommendations you may need.

How do I go about retrieving items I’ve left behind in your car?

If you’ve left something behind in one of our vehicles, please call our office on +61 418 112 999 to organise a mutual time to collect your goods. Should we need to arrange a driver to drop this back to you, we will charge you a full fare to do so.

What are your cancellation fees?

Should you need to cancel a car service:

  • If we receive more than 2 hours notice – there will be no charge
  • For less than 2 hours notice - 50% of the total fee charged
  • If our driver is on their way to collect you - 100% of the total fee charged

These fees will be charged at our discretion.

 

Do you charge wait times?

We allow a 10 min grace period from the agreed pick up time then you will be
charged as follows:

  • $1.00 per minute up to 1 hour
  • $1.50 per minute from 1 – 1.5 hours
  • $2.00 per minute from 1.5 hours to 2 hours
  • $3.00 per minute from 2 hours onwards
  • For any bookings after midnight the wait charge automatically reverts to $2.50 per minute after the 10 minute grace period irrespective of how long the wait time is, unless previously agreed or discussed with our office.
Are you qualified to transport children and vulnerable adults?

As part of our qualifications you can be assured each of our drivers are insured, accredited and have current police clearances enabling them to transport those that are most vulnerable.

I have young children to transport, do you have clean booster seats available?

We have the following options available:

  • Baby capsules (up to 6 months)
  • Forward-facing seats (6 months – 4 years old),
  • Booster seats (4 – 7-year-olds)

Please note the ages are only approximate and dependant on the child’s size and weight may mean we need to use the restraint for the next age group.

All child restraints comply with the Australian & New Zealand Standards. Please click on the following link for the regulations we must abide by here in South Australia to ensure we are compliant:
https://www.mylicence.sa.gov.au/road-rules/seatbelts-and-child-restraints

Can you accomodate wheelchairs and walking frames?

Yes we can providable they are collapsable.

What are your Covid-19 cleaning practices?

We are a quality tourism accredited business and comply with the COVID-19 cleaning practise requirements. Hand sanitiser is supplied in all our vehicles for your convenience and as an added safety measure interiors and regularly touched surfaces are wiped clean with disinfectant wipes after each group of passengers.

Where can I go to review your services?

We would love to hear if you’ve had a pleasant experience with Caprice Cars.

Should you be willing, we would love if you’d be kind enough to write a testimonial on either our:

As members of the Chauffeur Vehicle Association, we are eligible to win annually either “Chauffeur company of the Year” or alternatively “Chauffeur of the Year” if you would be prepared to vote for us for either/both category please email secretary@cva.asn.au with your nomination.

How can I pass on some feedback regarding your services?

Should you be disappointed with any of our services, we would love to hear from you. Please email bookings@capricecars.com.au   or if you’d prefer to express your concerns over the phone, give our office a call on +61 418 112 999.

Your feedback is essential and encouraged to ensure we can improve on our services.

Customer Feedback

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